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Welcome to UrbanStay Help Desk!

UrbanStay is your trusted partner in navigating the dynamic and often challenging accommodation issues. With a team of dedicated experts at your disposal, we are committed to providing unparalleled support and guidance to ensure your experience in the us is nothing short of extraordinary.

 

Go to UrbanStay Home Page for more information.

Ensure you are logged in to your Urbanstay account. Navigate to the "My Reservations" section. Find the reservation you wish to cancel from the list of your upcoming bookings. Open the reservation details and look for the "Cancel Reservation" button. Click on it to initiate the cancellation process. Follow the on-screen instructions to complete the cancellation. You may be asked to provide a reason for cancellation. Once the cancellation is successfully processed, you'll receive a confirmation email with the details of the cancellation.

If your host cancels your reservation, you will be promptly notified via email and through your Urbanstay account. Our team is here to assist you during this process. Depending on the circumstances, you may be eligible for a refund. Our refund policy aims to provide fair compensation for any inconvenience caused by a host cancellation. Hosts who frequently cancel reservations without valid reasons may face penalties, including removal from the Urbanstay platform.

Ensure that you are logged in to your Urbanstay account. Navigate to the 'My Reservations' section within your account dashboard. Locate the reservation you want to modify in the list of your bookings. Review the changes to your reservation, including any associated costs due to date modifications. Once you are satisfied with the new dates and any applicable fees, proceed to confirm the changes.

At UrbanStay, we value your peace of mind. Our reimbursement policy is designed to ensure fairness and clarity for both tenants and property owners Refunds are applicable under specific circumstances, primarily related to cancellations. The eligibility and amount of reimbursement depend on the cancellation period. In unforeseen circumstances (e.g., natural disasters, government actions), UrbanStay may provide flexible solutions. Please contact our support team for assistance.